"I would just like to say a very big thankyou for all the love and care you all gave me during my stay at Holly Lodge"
Mrs E
"Small card - but big thanks to you all for Fridays bar B Q. Lots of effort and thought put into a really special event and such a hot day too. Super food, music, and company, what more could be asked for. Thanks everyone "
Mr and Mrs P
"this is to thankyou all for the love care and attention you lavished on our dear mum Mr L"
Guide Page Reference
Qualifications of Registered Provider, Manager and Staff Accommodation, Support and Facilities
Communal Area
Care Plan
Key Worker
Meals
User Survey and Views of the Home
Key Contract Terms – Admission,
Occupancy, Termination of Contract
Fees Charged – What They Cover
and Cost of Extras
Drugs,
Medical and Home Remedies
Persoal Effects
Memberships and Other Affiliations
Inspection Reports
ABOUT THE HOME |
Address: Holly Lodge Residential Care Home
208 Maidstone Road
Chatham
Kent
ME4 6HS
Telephone: (Office) 01634 843588
(Communal) 01634 846946
Fax : 01634 814817
Email : hollylodgechat@btconnect.com
Web Site : hollylodecare.co.uk
Manager: Mrs A. O’Brien
Senior Carers: 0
Shift Supervisors: 2
Care Staff: 14
Caterer (Part time): 1
Domestic (Part time): 1
SUMMARY OF PURPOSE OF THE HOME |
Holly Lodge was established in December 1988. It is registered for a total of 16 adult service users aged 65 and over who are suffering from dementia. Anyone over the age of 65 years, including married couples or partners, who become mentally incapacitated and require help with daily living, is entitled to apply for a place at Holly Lodge.
We aim to give our residents the kind of life that they would expect as if living in their own home supported by their families while, at the same time, providing them with the care, support and opportunities for care that they need. We aim to encourage our service users to remain full members of the community in which they are situated and, as reasonable as possible, to make a contribution to this. We treat all of our service users as individuals, and show them the dignity and respect that we expect for ourselves. We accept people from different cultural and social backgrounds and make no distinction in these terms.
All enquirers are made aware of our diversity and anti-discriminatory policies and are encouraged to visit the Home before continuing with their application. They may then apply directly for a place at Holly Lodge, although social services applicants will have to follow an assessment of need made by the local authority social services. This includes an assessment of their financial circumstances, which will determine any funding to which they may be entitled as a contribution to the costs of their accommodation and care.
Each application is given careful consideration by the Home’s management and, depending on vacancies, a decision to offer a place is made within seven days. Where there is no current vacancy, it is possible for an applicant to be placed on a waiting list.
A care plan will be implemented for each service user based on a full assessment of the individual service user’s needs and ability.
All service users are encouraged to personalize their individual rooms to encourage and remind them of their families and friends, and of activities of the past. This, however, must be done in consideration of both their health and safety and that of other service users.
All dietary needs are fully catered for, and service users have a choice of meals to consider, from a varied menu. This includes religious, cultural and vegetarian preferences
We recognise and respect the spiritual and religious beliefs of each of our service users and our package of care includes, diet, prayer and special ceremonial activities in the calendar year. Representatives of all religious groups are welcome to the Home if it is so desired by the service user
In the interest of Health and Safety of all our staff and service users alike, we operate a 'No Smoking' policy.
NUMBER OF PLACES AND FOR WHOM |
Holly Lodge Residential Care Home is registered to cater for 16 clients who suffer from Dementia and frailty as well as those suffering from age related illnesses.
Anyone diagnosed as suffering from EMI, including married couples or partners who, because of a physical incapacity require help with daily living, may apply for permanent place at the Home.
As the Medway Towns have fast grown into a multi-cultural community with several established ethnic groups, we operate a strong equal opportunities policy, both with regards to service users and staff. We are committed to ensuring that no one is excluded on the grounds of his or her ethnicity, religion or culture. We will always therefore, discuss with each client, how their individual and cultural needs can be met.
Whether the potential client suffers from Arthritis, Incontinence, or other age related illnesses, the management and staff are all committed to the successful integration of all service users taking into account the individual's physical and mental limitations.
Permanent placements for Elderly Mentally Infirm single persons or couples/partners, are based on the following criteria:
Note: The Home reserves the right to refuse admission to any potential service user whose needs, management and staff feel the Home will not be able to meet.
QUALIFICATIONS OF REGISTERED PROVIDER, MANAGER AND STAFF |
Holly Lodge is owned in partnership between Mr Michael Fortune and Mrs Vivine Fortune. Mrs Fortune is a ‘State Enrolled Nurse’ and the manager, Mrs Alma O’Brien, is currently pursuing her accreditation of Registered Manager.
All staff are on a continued programme of training in all the recognized abilities necessary to perform their required caring tasks. We aim to ensure that every member of staff achieves the NVQ of level 2.
ACCOMMODATION, SUPPORT AND FACILITIES
The Home is one half of a semi-detached property, operating on three levels in the main building with a single level extension to the rear of the building. The accommodation is as described below. The first and second level can be accessed by a chair lift. It has a large well-maintained garden to the rear with a paved area, suitably furnished for use by both service users and visitors. To the front of the Home is a car park, which can facilitate three cars.
Holly Lodge is situated in a convenient and pleasant position, close to Chatham and Rochester town centers and railway stations, with bus stops within easy reach of the home. Shops, Post Office, Chemist and hairdresser are within easy walking distance.
Communal Areas |
We have two communal areas, although, these are not separated by partition. Both are equipped with a television but one area also has audio equipment and an electric organ. The latter is used for entertainment and games but service users are able to move freely between both.
Care Plan
The individual service user’s agreed plan of care or service plan provides the basis on which Holly Lodge care service is delivered. The daily care programme is organized as a response to the service user’s individual and combined needs. Each service user’s plan includes a description of their preferred daily routine, their likes and dislikes in relation to food and any specific dietary requirements and similar matters. It includes their preferences in respect to how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behaviour and actions. We find that it is particularly important to find this out in relation to any intimate personal care activities that staff are expected to carry out.
The care plan also contains a risk assessment and any risk management plan needed. It includes details of health care needs, medication, their GP and any community nursing or other therapeutic services provided or, that which the service user commissions for her or himself. The service plan also includes details of the service user’s social interests and activities and how these are met, and any arrangements to attend religious services of their choice and for contact with relatives, friends and representatives. A pay phone is available for service users to make and receive calls from relatives and friends. If so desired, the service user may, at their own cost, have a private telephone installed in their room.
Key Worker
Each service user is allocated a member of the care staff to act as a key worker. Key workers, in addition to their other duties, are responsible for monitoring, reviewing and coordinating the service plans for the service user in their charge. Their duties include preparing service users, and gathering information for their review, which are held at least six monthly and more often if needed. Key workers are offered regular supervision by the management and more experienced staff. The manager is responsible for chairing the reviews and for communicating with outside professionals, who may also be involved with particular service users.
It will be the responsibility of each Key Worker to ensure that their service user candidate's needs are being met. These needs can be characterized as making sure that:
Regular supervision and appraisal by the Key Worker's manager or supervisor is an important ingredient in the success of this activity.
To ensure that the Key Worker System is a success and, that service users are getting the personal care they deserve, working standards are randomly checked at least once monthly.
Service users will obviously have a choice of which member of staff they would prefer to have as their Key Worker (subject naturally, to their mental capability in making that choice). A member of their family or a friend can make the choice and management is available to offer any assistance with choice. We will endeavour to uphold the choice made of Key Worker but it must be taken into consideration that the same member of staff cannot be assigned as Key Worker to several or all of the service users.
Meals
All meals are generally provided in two sittings in the dining room and are served at specific times. Never-the-less, service users are entitled to have their meals in their own rooms or, at a chosen time in the dining room.
User Survey And Views Of The Home
We are committed to maintaining and improving the quality of our service and have contracted both Training and Health and Safety professional bodies to ensure that standards are continually met. We have a comprehensive Quality Policies and Procedures Manual, which is constantly under review and revision. All significant policies are contained her including our complaints procedure. An important part of our approach to quality assurance is to obtain the views of all our stakeholders, particularly those of residents, relatives and their representatives. We do this by our regular reviews with individual residents and, on more general matters, through separate meetings with residents and relatives.
KEY CONTRACT TERMS – ADMISSION, OCCUPANCY, TERMINATION OF CONTRACT |
When people move into the Home they have one month built into their occupancy agreement to decide whether this Home is where they wish to adopt as their new place of residence. This first then provides an opportunity for staff to get to know the individual service user and their family and friends, and to identify their wants and preferred ways of living, e.g. the time they like to get up in the morning and go to be at night.
During this period the person’s care and support requirements are also assessed and discussed, and developed into an agreed plan. This will include discussion and assessment of any risks to which the service user and staff may be exposed as a result of making their own choices and decisions. It also includes discussion, with the agreement of service user, with any relatives or representatives who may be involved about the person’s care needs and plans. The aim is to achieve a plan of care with which everyone involved is happy.
FEES CHARGED – WHAT THEY COVER AND COST OF EXTRAS
Fees are charged on a weekly basis (using a daily scale) and are paid one calendar month in advance. Fees include all care and accommodation costs, food and drink, heating and lighting, any laundry done on the premises and any other services staff provide. Service users are expected to pay from their personal allowance or private income for personal items such as newspapers, tapes, videos, CDs, books and magazines, cosmetics and for any additional services provided by the Home.
Services and facilities NOT Provided
Doctors’ or Hospital/Specialists’ appointments
Arrangement for attending the above appointments by service users is the responsibility of appointed family representative.
Because of the time factor involved, the Home is not able to provide a member of staff to accompany and remain with the service user throughout such appointments. However, in cases of emergency the Home may undertake to provide an escort to the point of treatment but cannot guarantee continued cover at that point, or recovery.
The following services are performed on the Home's premises but are not included in the service users' weekly fees:
Service users or their relatives/power of attorney are free to make their own arrangements for the provision of such services
Payment of fees can be made either by cheque or bank transfer. No VAT is charged. See figures below. An invoice system applies.
The fees shall remain unchanged unless the proprietors give a minimum of four weeks written notice or, unless both parties agree to an amendment.
The guarantor will be personally responsible to pay the service user's fees, upon demand and without limitations, which remain in arrears for a period exceeding one month.
Fees are review at the beginning of each financial year.
The weekly fees with effect 6th April 2007 are as follows:
Note:
Should you require further details concerning our fees, please contact the proprietor.
DRUGS, MEDICAL and HOME REMEDIES |
Drugs and Medications
All drugs and, or medications prescribed for the service user will be held and administered by management and staff of the Home.
Home Remedies
The Home operates a ‘no-home remedies’ policy, i.e. we do not hold or administer home remedies as part of the service provided.
PERSONAL EFFECTS
At the discretion of the proprietors or manager, and subject to inspection to ascertain the safety and fitness for intended purpose, the service user may bring to the Home, small items of furniture and, or electrical equipment. Transportation to the Home, insurance and the eventual removal of said items from the Home shall remain the responsibility of the service user, their family, executors or guarantors, or someone with the power of Attorney over the client.
Basic insurance cover will be provided by the Home. However, should the service user require improved cover for personal items such as jewellery and money, this can be arranged through recognised insurers, at the personal expense of the service user.
Prior to admission, the service user shall have a will in place. The proprietors, their manager or staff at this Home will not act as a witness to a service user's will.
The proprietors, their manager or staff of the Home will not, under any circumstance, act as Executor of any service user's will.
In consideration of the health and welfare of all of our service users, pets are not encouraged.
MEMBERSHIPS and OTHER AFFILIATIONS
We are currently members of the following organizations:
The National Care Home Association (NCHA)
The Kent Care Home Association (KCHA)
Medway Forum
INSPECTION REPORTS
The most recent inspection reports are available on request from the manager at the Home. Inspection reports are also available for public viewing at the main libraries in the Medway Towns or, on the website of the commission of social care inspectorate
COPY OF COMPLAINTS PROCEDURE AND INFORMATION ABOUT HOW TO CONTACT LOCAL CSCI, SOCIAL SERVICES AND HEALTH CARE PROFESSIONALS |
A copy of our complaints procedure is attached to this document. In the event of you wishing to make a complaint, or needing further information on your tights and standards that you can expect. You may wish to contact the following organizations:
Maidstone Local office
The Oast
Hermitage Court
Hermitage Lane
Maidstone
Kent ME16 9NT
Tel: 01622 724950
For Medway Council Clients For KCC Clients
Medway Council Kent County Council
Social Care Commissioning Team Customer Care Team
Community Services 17 Kings Hill Avenue
2nd Floor Kings Hill
Kingsley House West Malling
37 – 39 Balmoral Road Kent ME19 4UL
Gillingham
Kent ME7 4PF
Tel: 01634 306000 Tel: 01732 525187
CONCLUSION
We hope that this guide has provided you with useful information and has been a good source of reference.
At the time of publication, details included were correct.
This Service User's Guide is updated annually in line with the financial year. Any changes made during the financial years will be notified to the appropriate authorities, but any enquiries to check on such issues will be most welcome.