"A big thankyou for looking after our mum it was lovely to know that she was so well looked after in your care. We know that she was safe and happy, and enjoyed her time with you"
Mrs C

"Since my mother has been at Holly Lodge we have found her settled and happy. The room she has is lovely and light and is decorated very nicely. Holly Lodge its self is kept lovely and clean and the staff are all very friendly and are always available for a chat abouit mum. The food at holly Lodge is excellant, with a varied menu and the servings are very good. The food is very fresh and contains all the right things for people of my mothers age, vegetables,meat, fruit etc. My wife and I are very happy with mum being at Holly Lodge it is a safe friendly home and mum enjoys being there.

We both recommend to anyone Holly Lodge as a home for their relatives Mr and Mrs B"

Statement of Purpose

Click here to download

 

RESIDENTS’ RIGHTS

QUALITY CARE

THE UNDERPINNING ELEMENTS 

FACILITIES AND SERVICES OF THE HOME

 

 

RESIDENT’ RIGHTS

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We place the rights of our residents at the forefront of our philosophy of care.  We seek to advance these rights in all aspects of the environment and the services we provide and to encourage or residents to exercise their rights to the full.

Privacy

We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a resident’s ability to enjoy the pleasure of being alone and undisturbed.  We, therefore, strive to retain as much privacy as possible for our service users in the following ways.

  • Giving help in intimate situations as discreetly as possible.
  • Helping residents to furnish and equip their rooms in their own style and to use them as much as they wish for leisure, meals and entertaining.
  • Offering a range of locations around the home for residents to be alone or with selected others
  • Providing locks on residents’ storage space, bedrooms and other rooms in which residents need at times to be interrupted.
  • Guaranteeing residents’ privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
  • Ensuring the confidentiality of information the home holds about residents.

Dignity

Disabilities quickly undermine dignity, so, we try to preserve respect for our residents’ intrinsic value in the following ways:

  • Treating each resident as a special and valued individual.
  • Helping residents to present themselves to others, as they would wish through their clothing, their personal appearance and their behaviour in public.
  • Offering a range of activities that enables each resident to express themselves as a unique individual.
  • Tackling the stigma from which our residents may suffer through age, disability or status.
  • Compensating for the effects of disabilities which residents may experience on their communication, physical functioning, mobility or appearance.

Independence

We are aware that residents have given up a good deal of their independence in entering a group living situation.  We regard it as all the more important to foster our residents’ remaining opportunities to think and act without reference to another person in the following ways:

  • Providing, as tactfully as possible, human or technical assistance when it is needed.
  • Maximising the abilities our residents retain for self-care, for independent interaction with others, and for carry out the tasks of daily living unaided.
  • Helping residents take reasonable and fully thought-out risks.
  • Promoting possibilities for residents to establish and retain contacts beyond the home.
  • Where at all possible, encouraging residents to have access to, and contribute to the records of their own care.

Security

We aim to provide an environment and structure of support, which responds to the need of security in the following ways:

  • Offering assistance with tasks and in situations that would otherwise be perilous for residents.
  • Protecting residents from all forms of abuse and from all possible abusers.
  • Providing readily accessible channels for dealing with complaints by residents.
  • Creating an atmosphere in the home which residents experience as open, positive and inclusive.

Civil rights

Having disabilities and residing in a home can all act to deprive our residents of their rights as citizens.  We, therefore, work to maintain our residents’ place in society as fully participating and benefiting citizens in the following ways:

  • Ensuring that residents have the opportunity to vote in elections and to brief themselves fully on the democratic options.
  • Preserving the residents full and equal access to all elements of the National Health Service.
  • Helping residents to claim all appropriate welfare benefits and social services.
  • Assisting residents’ access to public services such as libraries, further intellectual development.
  • Facilitating residents in contributing to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the home.

Choice

We aim to help residents exercise the opportunity to select from a range of options in all aspects of their lives in the following ways:

  • Providing meals that enable residents, as far as it is possible, to decide for themselves where, when, and with whom they consume food and drink of their choice.
  • Offering residents a wide range of leisure activities from which to choose.
  • Enabling residents to manage their own time and not be dictated to by set communal timetables.
  • Avoiding, wherever possible, treating residents as a homogeneous group.
  • Respecting individual, unusual or eccentric behaviour in residents.
  • Retaining maximum flexibility in the routines of the daily life of the home.

 

Fulfilment

We want to help our residents to realise personal aspirations and abilities in all aspects of their daily lives.  We seek to assist this in the following ways:

  • Informing ourselves, as fully as each resident wishes, about their individual histories and characteristics.
  • Providing a range of leisure and recreational activities to suit the tastes and abilities of all residents, and to stimulate participation.
  • Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every resident.
  • Respecting our residents’ religious, ethnic and cultural diversity.
  • Helping our residents to maintain existing contacts and to make new liaisons, friendships, and personal or sexual relationships if they wish.
  • Attempting always, to listen and attend promptly to any resident’s desire to communicate at whatever level.

 

QUALITY CARE

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We wish to provide the highest quality of care and to do this, we give priority to a number of areas relating to the operation of the home and the services we provide.

Choice of home

We recognise that every prospective resident should have the opportunity to choose a home which suits their needs and abilities.  To facilitate that choice, and to ensure that our residents know precisely what services we offer, we will do the following:

  • Provide detailed information about the home, by publishing a statement of purpose and a detailed service user guide.
  • Give each resident a contract or a statement of terms and conditions specifying the details of the relationship.
  • Ensure that every prospective resident has their needs expertly assessed before a decision on admission is taken.
  • Demonstrate to every person about to be admitted to the home that we are confident that we can meet their need as assessed.
  • Offer introductory visits to prospective residents and avoid unplanned admissions except in cases of emergency.

Personal and healthcare

We draw on expert professional guidelines for the services the home provides.  In pursuit of the best possible care, we will do the following:

 

  • Produce with each resident, regularly update, and thoroughly implement a service user plan of care, based on an initial and then continuing assessment.
  • Seek to meet or arrange for appropriate professionals to meet the healthcare need of each resident.
  • Establish and carry out careful procedures for the administration of residents’ medicines.
  • Take steps to safeguard residents’ privacy and dignity in all aspects of the delivery of health and personal care.
  • Treat with special care, residents who are dying, and sensitively assist them and their relatives at the time of death.

Lifestyle

It is clear that residents may need care and help in a range of aspects of their lives.  To respond to the variety of needs and wishes of the residents, we will do the following:

  • Aim to provide a lifestyle for residents which satisfies their social, cultural, religious and recreational interests and needs.
  • Help residents to exercise choice and control over their lives.
  • Provide meals, which constitute a wholesome, appealing and balanced diet, in pleasing surroundings and at times convenient to residents.

Concerns, complaints and protection

Despite everything that we do to provide a secure environment we know that, from time to time, residents may become dissatisfied and may even suffer abuse inside or outside the home.  To tackle such problems we will do the following:

  • Provide and, when necessary, operate a simple, clear and accessible complaints procedure.
  • Take all necessary action to protect residents’ legal rights.
  • Make all possible efforts to protect residents from every sort of abuse and from the various possible abusers.

The environment

The physical environment of the home is designed for residents’ convenience and comfort.  In particular, we will do the following:

  • Maintain the building and grounds in a safe condition.
  • Make detailed arrangement for the communal areas to the home to be safe and comfortable.
  • Supply toilets washing and bathing facilities suitable for the residents for whom we care.
  • Arrange for specialist equipment to be available to maximise residents’ independence.
  •   Provide accommodation, which at least meets the National Minimum Standards.
  • See that residents have safe, comfortable bedrooms with their own possessions around them.
  • Ensure that the premises are kept clean, hygienic and free from unpleasant odours, with systems in place to control the spread of infection.

 Staffing

We are aware that the home’s staff will always lay a very important role in residents’ welfare.  To maximise this contribution, we will do the following:

  • Employ staff in sufficient numbers and with the relevant mix of skills to meet residents’ needs. 
  • Provide at all times an appropriate number of staff with qualifications in health and social care.
  • Observe recruitment policies and practices, which both respect equal opportunities and protect residents’ safety and welfare.
  • Offer our staff a range of training, which is relevant to their induction, foundation experience and further development.

Management and administration

We know that the leadership of the home s critical to all its operations.  To provide leadership of the quality required, we will do the following:

  • Always engage as registered manager, a person who is qualified, competent and experienced for the task.
  • Aim for a management approach, which creates an open, positive and inclusive atmosphere.
  • Install and operate effective quality assurance and 2quality monitoring systems.
  • Work to accounting and financial procedures, that safeguard residents’ interests.
  • Offer residents appropriate assistance in the management of their personal finances.
  • Supervise all staff and voluntary workers regularly and carefully.
  • Keep up-to-date and accurate records on all aspects of the home and its residents.
  • Ensure that the health, safety and welfare of residents and staff are promoted and protected.

 

UNDERPINNING ELEMENTS

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A series of themes both, cut across and underpin the aims we have relating to the rights of residents and quality of care.

Focus on residents

We want everything we do in the home to be driven by the needs, abilities and aspirations of or residents, not by what staff, management or any other group would desire.  We recognise how easily this focus can slip, and we will remain vigilant to ensure that the facilities, resources, policies, activities and services of the home remain resident-led.

Fitness for purpose

We are committed to achieving our stated aims and objectives and we welcome the scrutiny of our service users and their representatives.

Comprehensiveness

We aim to provide a total range of care, in collaboration with all appropriate agencies, to meet the overall personal and health care needs and preferences of our residents.

Meeting assessed needs

The care we provide is based on the thorough assessment of needs and the systematic and continuous planning of care for each resident.

Quality services

We are aiming for a progressive improvement in the standards of training at all levels of our staff and management.

 

FACILITIES AND SERVICES OF THE HOME

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The home’s management

The persons officially registered as carrying on the business of the home it:

 

Mr M Fortune and Mrs V V Fortune

208 Maidstone Road

Chatham

Kent

ME4 6HS

The person officially registered to manage the home is:

 

Mrs A. O’Brien

208 Maidstone Road

Chatham

Kent

ME4 6HS

 

The managements’ qualifications and experience

The relevant qualifications and experience of Mrs V Fortune are as follows:

 

Qualificatiions

State Enrolled Nurse

District Nurse Trained

 

Other qualifications:

NVQ Assessor

 

Experience

Employment in:

General Nursing for 11 years

District Nursing for 6 years

Care Home Manager for 15 years

 

Range of service users cared for:

EMI

Dementia

Mental Health

Frailty

 

The relevant qualifications and experience of the manager are:

 

Qualifications

 

RMA (In progress)

 

Other Qualifications

 

Dementia Care                                                Family friendly Rights

Health & Safety                                              Disciplinary Process and Hearing

Fire Safety                                                      Performance Appraisal           

Infection Control                                            Recruitment and Selection

Basic Life Support                                          Person Centred Planning

Moving & Handling                                        Effective Communication

Adult Abuse                                                   Food Hygiene Awareness

Equality and diversity                                    

Contracts of Employment

 

Experience

 

Employment in:

 

Care of Elderly and those suffering dementia in a Care Home environment

Care in the community

Administration of staff in a Care Home environment

Manager of Holly Lodge Residential Care Home

 

The home’s staff

 

The home’s total staff establishment is 18, of whom 16 have duties involving direct care for the residents.  The relevant qualifications and experience of the care staff are as follows: (see annex A.

 

Staff

 

Designation

 

Qualifications, experience

ARTHUR Catherine

Senior Carer

Adult Protection (POVA) / NVQ2 / First Aid Appointed Person / Fire Awareness / Food Hygiene Awareness / Dementia Awareness / Medication Awareness / Managing / Challenging Behaviour / Person Centred Care

ARTHUR Irene

Senior Carer

Common Induction Standard / Adult Protection (POVA) / NVQ2 / First Aid Appointed Person / Fire Awareness / Food Hygiene Awareness / Health & Safety / Infection Control / Moving and Handling / Medication Awareness / Dementia Awareness / Managing Challenging Behaviour

CHORZEPA Ewa

Carer

Fire Awareness / Food Hygiene / Medication Awareness / Communication Parts 1&2 / Dementia Awareness / Mental Health Awareness

COMBIE Adanna

Carer

Adult Protection (POVA) / First Aid Appointed Person / Fire Awareness / Food Hygiene Awareness / Medication Awareness / Communication Parts 1&2 / Dementia Awareness

DUBLIN Claudette

Carer

Adult Protection (POVA) / Infection Control / Moving and Handling / Medication Awareness / Deaf Awareness / Dementia Awareness / Mental Health Awareness / Person Centred Care

EGBON Eghe

Carer

Dementia Awareness

HAWKSWORTH Christine

Carer

Adult Protection (POVA) First Aid Appointed Person / Fire Awareness / Infection Control / Moving and Handling / Medication Awareness / Dementia Awareness / Mental Health Awareness /

HEWITT Jacqueline

Carer

Common Induction Standard / Adult Protection (POVA) / First Aid Appointed Person / Fire Awareness / Food Hygiene Awareness / Health & Safety / Infection Control / Medication Awareness / Death, Dying and Bereavement / Dementia Awareness / Mental Health Awareness / Person Centred Care/ Risk Assessment

HOLMES Lisa

Carer

New member – training in progress

KALPOKAITE Kristine

Carer

Adult Protection (POVA) / First Aid Appointed Person / Fire Awareness / Health & Safety / Infection Control / Moving and Handling / Medication Awareness / Communication Parts 1&2 / Mental Health Awareness / Person Centred Care

MARSHALL Michelle

Carer

Common Induction Standard / Adult Protection (POVA) / NVQ2 / First Aid Appointed Person / Fire Awareness / Food Hygiene Awareness / Health & Safety / Moving and Handling / Medication Awareness / Dementia Awareness / Mental Health Awareness / Person Centred Care

NOAKES Susan

Carer

Adult Protection (POVA) / Fire Awareness / Infection Control / Medication Awareness / Communication Parts 1&2 / Mental Health Awareness

ORCHARD Susan

Carer

Common Induction Standard / Adult Abuse / Managing Aggressive Behaviour /Fire Safety / 
Manual Handling / Health and Safety

OZOG Justyna

Carer

Adult Protection (POVA) / First Aid Appointed Person / Infection Control / Medication awareness / Communication Parts 1&2 / Dementia Awareness / Mental Health Awareness

SANYAOLU Virginia

Carer

Adult Protection (POVA) / Health & Safety / Infection Control

WITEK Olga

Domestic

 

                              

Service users accommodated

 

The home provides care and accommodation for residents aged over 65 suffering from dementia.  The home does not cater for clients demonstrating extreme violence, aggression or those who are physically handicapped.

 

The range of needs met

 

The home aims to provide a service for residents suffering from dementia (Elderly mentally infirm).  We are not able to admit those persons showing signs of extreme violence or aggression, or those who are severely handicapped

 

Admissions

 

Under government regulations, potential residents need to have their needs thoroughly assessed before entering a home; this is intended to provide each service user with the best possible information on which to make an informed choice about their future.

 

For potential residents who are already in touch with a social service or social work department, the initial assessment will be undertaken as part of the care management process, but we also need to assure ourselves and the potential resident that this particular home is suitable for them.

 

For potential residents who approach the home direct, appropriately trained staff will make a full assessment of need calling, with the resident’s permission, on specialist advice and reports as necessary.

 

The assessment will cover the range of health and social needs set out in Department of Health guidelines.  All information will be treated confidentially.  The assessment process helps the home’s staff to be sure that the home can meet a potential resident’s requirements and to make an initial plan of the care we will provide.

 

We will provide prospective residents with as much information as possible about the home to help them make a decision about whether or not they want to live here.  We offer the opportunity for a prospective resident to visit the home, join current residents for a meal and to spend the day with us.  We are happy for a prospective resident to involve their family, friends or other representatives in seeing the home and the care and facilities we can provide before making a final decision about admission.

 

If we feel the home is not suitable for a particular person we will try to give advice on how to look for help elsewhere.

 

If, exceptionally, an emergency admission has to be made, we will inform the new resident within 48 hours about key aspects, rules and routines of the home and carry out the full information and assessment process within five days.

 

Social activities, hobbies and leisure interests

 

We aim to make it possible for our residents to live their lives as fully as possible.  In particular, we do the following:

 

1.   As part of the assessment process, we am to encourage potential residents to share with us as much information as possible about their social, cultural and leisure interests, as a basis for helping them during their period of residence in the home.

 

2.   We try to help residents to continue to enjoy as wide a range of individual and group activities and interests as possible both inside and outside the home, to carry on with existing hobbies, pursuits and relationships, and to explore new avenues and experiences.  All residents are entitled to use the dining room, the communal lounges, other sitting and circulating areas, and the grounds of the home but, those who wish to, may remain in their own rooms whenever the choose.  Residents are encouraged to personalise their own rooms with small items of furniture and other possessions, and we try to follow individual preferences in matters of decoration and furnishings.

 

3.   We have church outings, picnic trips, individual shopping trips, visits to parks and historic sites, birthday parties, singing and dancing, a variety of game sessions, Christmas parties and, if weather permits, bar-b-ques.  We hope that friendships among residents will develop and that residents will enjoy being part of a community, but there is no compulsion on a resident to join in any of the communal social activities.

 

4.   The home’s facilities include a chair lift, on site laundering, to large patio for relaxing when weather permits.  There is a large well-maintained garden for walking exercise.                                   

                                   

5.      To assist with the home’s social programme, the local church activists attend on a

monthly basis to conduct and encourage singing.

 

6.      We recognise that food and drink play an important part in the social life of the home.

We try to provide a welcoming environment in the dining room and to ensure that meals are pleasant unhurried occasions providing opportunities for social interaction as well as nourishment.  The dining room is not sufficiently large enough for a single sitting so we operate a rotation two-sittings facility. As far as possible we encourage residents to choose where they sit in the dining room, and meals can be served in residents own rooms if desire. Three full meals are provided each day, there is a regularly changed menu lunch and evening meal, residents are always offered a choice at meals and a daily menu is produced.  We cater for special and therapeutic diets as advise by specialist staff and as agreed in each resident’s care plan, and care staff are available to provide discreet, sensitive and individual help with eating and drinking for those needing it.  Snacks and hot and cold drinks are available at all times.  We aim to make all the food and drink we provide attractive, appealing and appetising, and to mark special occasions and festivals. 

 

7.      We try to ensure that the home is a real part of the local community, so in principle we

encourage visitors to the home such the local member of parliament, representatives of voluntary organisations, students and others.  Naturally we respect the views of our residents about who they want to see or not see. 

 

8.      We recognise that risk-taking is a vital and often enjoyable part of life and of social activity and that some residents will wish to take certain risks despite or even because of their disability.  We do not aim therefore to provide a totally risk-free environment though we take care to ensure that residents are not subjected to unnecessary hazards. 

 

When a resident wishes to take part in any activity which could involve risk, we will carry out a thorough risk assessment with that individual, involving if they so desire a relative, friend f representative, and will agree and record action which will appropriately balance the factors involved. Such risk assessments will be regularly reviewed, with the participation of all parties, in the light of experience

 

9.       For the benefit of all residents and staff, we operate a non-smoking policy.  Anyone wishing to smoke must carry on this activity outside the building and away from the close proximity of other users of that space.

 

10.   There may be charge associated with some social activities and services; where this 

         applies, the details will be made clear to the resident in advance.

 

11.     Consulting residents about the way the home is operated.

 

We aim to give residents opportunities to participate in all aspects of life in the home.  In particular, residents, through relatives and friends, are regularly consulted both individually and corporately about he way the home is run.  Our objective is always to make the process of managing and running the home as transparent as possible, and to ensure that the home has an open, positive and inclusive atmosphere.

Fire precautions, associated emergency procedures and safe working practices

All residents and staff are made aware of the action to e taken in the event of a fire or other emergency, and copies of the home’s fire safety policy and procedures are available on request.  The home conforms to all relevant government guidance on promoting and protecting the health, safety and welfare of the service users and staff.  

Arrangements for religious observances

Residents who wish to practise their religion will be given every possible help and facility.  In particular, we will do the following:

  • We will try to arrange transport for residents to any place of worship if required.
  •    If asked to, we will make contact with any local place off worship on a resident’s behalf.

    In the public areas of the home we can arrange of the celebration of annual Christmas festivals.  Residents have the opportunity to participate or not as they wish.
  • Particular care will be taken to try to meet the needs of residents from minority faiths.  These should be discussed with the manager before admission.

 

Relatives, friends and representatives

  • Residents are given every possible help to maintain the links they wish to retain with their families and friends outside the home, but can choose whom the see and when and where.

  • If a resident wishes, their friends and relatives are welcome to visit at any time convenient to the resident and to become involved in daily routine and activities.

  • If a resident wishes to be represented in any dealings with the home, by a nominated friend, relative, professional person or advocate, we will respect their wishes and offer all necessary facilities.

 

Concerns and complaints

 

The management and staff of the home aim to listen to and act on the views and concerns of our residents and to encourage discussion and action on issues raised before they develop into problems and formal complaints.  We therefore welcome comments and suggestions from residents and their representatives, friends and relatives.  Positive comments help us to build on our successes, but we can also learn from comments which are critical.  We undertake to look into all comments or complaints as quickly as possible and to provide a satisfactory response.

 

Anyone who feels dissatisfied with any aspect of the home should, if possible, raise the matter in the first instance with the manager.  It ma be that the manager can take immediate action to respond, and if appropriate, apologise and give assurance that the occurrence will not happen again.

 

If anyone who is dissatisfied with any aspect of the home feels that when they raise the matter informally it was not dealt with to their satisfaction or is not comfortable with the idea of dealing with the matter on an informal basis, should inform the manager of the home they wish to make a formal complaint.  The manager will then make arrangements to handle the complaint personally

 

The manager will interview the complainant and will ether set down the details in writing or provide the complainant with a form for them to do so.  The written record of a complaint must be signed by the complainant, who will be provided with a copy, together with a written acknowledgement that the complaint is being processed, outlining the timescale of responding.  The complainant will be informed of their right, at any stage, to pursue the matter with the CSCI and will be given details of how CSCI can be contacted.

 

The person handling the complaint will then investigate the matter, interviewing any appropriate staff.  If it is necessary to interview other residents or anyone else, the complainant’s permission will be sought.  Complaints will be dealt with confidentially and only those who have a need to know will be informed about the complaint or the investigation.  The investigation will be completed within 28 days unless there are exceptional circumstances, which will be explained o the complainant.  As soon as possible, the person investigating the complaint will report back to the complainant, explaining what they have found and providing them with a written copy of their report.

 

The person who investigates a complaint will initiate any action, which needs to be taken in response to their findings, will inform the complainant about action, and will apologise or arrange for an apology if that is appropriate.  We hope that this will satisfy the complainant and bring an end to the matter.  If the complainant is satisfied, they will be asked to sign a copy of the report of the investigation and the action taken.

 

If the complainant is not satisfied with the investigation or the action taken, they will be informed of their right to pursue the matter with the CSCI.

 

Resident plan of care

At the time of a new resident’s admission to the home, we work with the service user, and their relatives and friends or representative if appropriate, to draw up a written plan of the care we will aim to provide. The plan sets out objectives for the care and how we hope to achieve those objectives, and incorporates any necessary risk assessments.

At least once a month, we review each resident’s plan, setting out whatever changes have occurred and need to occur in future.  From time to time further assessments of element of the resident’s needs are required to ensure that the care we are providing is relevant to helping the resident achieve their full potential.

Ever resident has access to their plan and is encouraged to participate as fully as possible in the care planning process.

REVIEW OF THIS DOCUMENT

We keep this document under regular review and would welcome comments from residents and others.

Signed:

30th November 2007

Review date: November 2008